State Farm® Insurance Agent Nancy Callahan

"Removing stars as Nancy is almost impossible to get on the phone. She does not service policies and rarely interact with clients. When she does respond to an email inquiry, Nancy is sending duplicate email responses (within minutes/same day), indicating that she has forgotten that she already responded. There are incentives provided for supplying a 5 star review. There are constantly new staff members who are "learning" how to handle calls but then, they're gone. Team members mention being understaffed and overwhelmed which makes you question why this office is unable to keep a full staff. Angela and Shani are great and the only thing keeping this agency afloat. They are responsive, tentative, and knowledgeable. If you are a client, I would suggest working with them for your insurance needs."

"We are in the process of moving and Angela made the switch from one state to another super quick and easy. We took care of everything over the phone in less than 10 minutes and she was really pleasant and easy to work with - competent, efficient and friendly AND even more affordable than our previous rate."

"With so many Insurance Companies leaving Texas because of the forest fire risks, Home Owners like ourselves were left without affordable home and fire insurance. Angela Stokey came through for us with a solution where no others could that fit all of our home and auto insurance coverage needs and in our budget too! Thank you Angela!"

"I have been with Nancy Callahan for over 30 years and I have to say her staff is incredible. They help from the smallest question to a big one, ie I got in a wreck and now what do I do. They are always friendly and I would recommend them to any one who wants to feel like they are being heard."

"Nancy Callahan has been my agent since 1993. Her office has handled my renter's insurance, homeowner's insurance, auto insurance (five vehicles) and life insurance. My current go-to person in the office is Shani Cowert who is absolutely fantastic. Perhaps I am paying a bit more for my insurance policies, but when I factor being able to call Shani or drop in to speak with her, the extra is worth it. So many companies direct you to an 800 number or chat via their web site. You have to explain everything to the person because they have no history with you, often have trouble communicating because of their thick accents, and spend more time running in circles rather than getting things done. Shani is always a pleasure to work with. Even when we haven't communicated for months, she knows who I am when I do call. That makes me feel good. In fact, we just renewed my and my ex-wife's life insurance and swapped a car on the auto insurance policy. Shani made it effortless! No, I am not a paid reviewer like you find on Amazon. I am a real State Farm customer who has been with Nancy Callahan for over 20 years. I appreciate the customer service I get here because it is the exception rather than the norm one receives everywhere else."

"Everyone I spoke to was super friendly and helpful! Angela gave me a great quote, explained everything in a way that was easy to understand, and provided me with all the detail I needed to make an informed decision! The process of getting insured was super simple and quick!"