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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


September 21, 2023

1  out of  5 rating by A P
"Removing stars as Nancy is almost impossible to get on the phone. She does not service policies and rarely interact with clients. When she does respond to an email inquiry, Nancy is sending duplicate email responses (within minutes/same day), indicating that she has forgotten that she already responded. There are incentives provided for supplying a 5 star review. There are constantly new staff members who are "learning" how to handle calls but then, they're gone. Team members mention being understaffed and overwhelmed which makes you question why this office is unable to keep a full staff. Angela and Shani are great and the only thing keeping this agency afloat. They are responsive, tentative, and knowledgeable. If you are a client, I would suggest working with them for your insurance needs."

Tiffany Rose

September 19, 2023

5  out of  5 rating by Tiffany Rose
"Shani is the best! Very helpful and very quick to respond!"

Jayma Forman

September 16, 2023

5  out of  5 rating by Jayma Forman
"Very happy with my experience with Nancy and her team."

Becky Sorensen

September 15, 2023

5  out of  5 rating by Becky Sorensen
"We are in the process of moving and Angela made the switch from one state to another super quick and easy. We took care of everything over the phone in less than 10 minutes and she was really pleasant and easy to work with - competent, efficient and friendly AND even more affordable than our previous rate."

Linda Graf

September 14, 2023

5  out of  5 rating by Linda Graf
"Very friendly staff. Quick to respond to questions and take action."

Bob Roberts

September 13, 2023

5  out of  5 rating by Bob Roberts
"Shani Cowart has been a pleasure to work with, she always knows what we need and handles our business in a very professional manner."

Emad Nazerian

September 13, 2023

5  out of  5 rating by Emad Nazerian
"I just switched my insurance agent to Nancy Callahan. Her team, especially Shani, is doing a great job, and I feel much better working with them."

Mark Smith

September 12, 2023

5  out of  5 rating by Mark Smith
"With so many Insurance Companies leaving Texas because of the forest fire risks, Home Owners like ourselves were left without affordable home and fire insurance. Angela Stokey came through for us with a solution where no others could that fit all of our home and auto insurance coverage needs and in our budget too! Thank you Angela!"

Mark Ramseur

September 2, 2023

5  out of  5 rating by Mark Ramseur
"Angela Stokey was great to work with and they saved me money on all my policies."

April Fletcher

September 1, 2023

5  out of  5 rating by April Fletcher
"Great customer service"

Tony Schell

August 24, 2023

5  out of  5 rating by Tony Schell
"great service! long-time State Farm customer."

Jenelle Semar

August 23, 2023

5  out of  5 rating by Jenelle Semar
"I have been with Nancy Callahan for over 30 years and I have to say her staff is incredible. They help from the smallest question to a big one, ie I got in a wreck and now what do I do. They are always friendly and I would recommend them to any one who wants to feel like they are being heard."

Kenny Sevilla

August 17, 2023

5  out of  5 rating by Kenny Sevilla
"Shani Cowart Is amazing and made the process super easy"

kyle ozaki

August 11, 2023

5  out of  5 rating by kyle ozaki
"I have been with Nancy and her team for 15 years. Their level of service and responsiveness has remained at a high level. Great team."

Tony Estrada

August 10, 2023

5  out of  5 rating by Tony Estrada
"Nancy Callahan has been my agent since 1993. Her office has handled my renter's insurance, homeowner's insurance, auto insurance (five vehicles) and life insurance. My current go-to person in the office is Shani Cowert who is absolutely fantastic. Perhaps I am paying a bit more for my insurance policies, but when I factor being able to call Shani or drop in to speak with her, the extra is worth it. So many companies direct you to an 800 number or chat via their web site. You have to explain everything to the person because they have no history with you, often have trouble communicating because of their thick accents, and spend more time running in circles rather than getting things done. Shani is always a pleasure to work with. Even when we haven't communicated for months, she knows who I am when I do call. That makes me feel good. In fact, we just renewed my and my ex-wife's life insurance and swapped a car on the auto insurance policy. Shani made it effortless! No, I am not a paid reviewer like you find on Amazon. I am a real State Farm customer who has been with Nancy Callahan for over 20 years. I appreciate the customer service I get here because it is the exception rather than the norm one receives everywhere else."

Ben Flatley

August 4, 2023

5  out of  5 rating by Ben Flatley
"Nancy and Angela are always so quick to respond to any queries and are great to work with. Highly recommend!"

Darren Yeung

July 28, 2023

5  out of  5 rating by Darren Yeung
"Timely reply and helpful instructions."

Darren Richards

July 28, 2023

5  out of  5 rating by Darren Richards
"Outstanding Experience. Shani was super responsive to my questions and emailed documents in a timely manner. 100% recommend using Shani at State Farm Insurance."

Mikhail Prostak

July 25, 2023

5  out of  5 rating by Mikhail Prostak
"Great prompt service thank you!"

Amy Reinhart

July 21, 2023

5  out of  5 rating by Amy Reinhart
"Everyone I spoke to was super friendly and helpful! Angela gave me a great quote, explained everything in a way that was easy to understand, and provided me with all the detail I needed to make an informed decision! The process of getting insured was super simple and quick!"

BanQu, CEO Co-Founder Ashish Gadnis

July 21, 2023

5  out of  5 rating by BanQu, CEO Co-Founder Ashish Gadnis
"Incredible customer service, knowledgeable and most importantly kind. Shani ! Thank you. We so so appreciate it."

Jennifer DeRuyck

July 20, 2023

5  out of  5 rating by Jennifer DeRuyck
"Very responsive and easy to work with!"

Hunter Price

July 18, 2023

5  out of  5 rating by Hunter Price
"I spoke with Angela about starting a new policy, and she was great! Educated me about my options based on my needs and got me set up seamlessly. Call her so she can help you too!"

ishani bhakta

July 17, 2023

5  out of  5 rating by ishani bhakta
"Ms. Nancy Callahan was very helpful as far as taking care of our mutual clients insurance information on the policy. Her response to my emails were consistent. Very much appreciated."

Chris Curfman

July 17, 2023

5  out of  5 rating by Chris Curfman
"Very prompt responses to email, and everybody was friendly and helpful."